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Unemployed - second time!.
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By *ENGUY OP Man
over a year ago
Hull |
Just when I though I'd got a lifeline back into work almost 4 weeks ago, folowing 7 months Unemployment, the company saw fit to "release" me from training this morning!
Yes, I was struggling with some of the technical aspects of the call centre campaign and whilst my Team Leaders and my training coach had seen improvements & importantly had faith in me making the grade, the "client" for whom my employers handled their telesales, and who've been monitoring the progress of us 10 new starters, dictated otherwise.
In their eyes, I had to go. Out of the 10 of us, another two have dropped out.
All isn't lost for me however. The Group Training Manager said she'd identified crucial skills which are better suited to other types of sales campaigns, and she's recommended my name in emails to team managers and HR today for upcoming campaigns starting in about a month.
I have of course started looking for work just in case; already have one inter_iew lined up next week.
But I'm kinda feeling a tad deflated tonight. Get lively folks, I need cheering up on here! |
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By (user no longer on site)
over a year ago
Forum Mod |
Gen no wonder you feel a bit deflated today 
Fingers crossed that something good comes from those that have shown you support and recognised your skills xx  |
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By (user no longer on site)
over a year ago
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Gen, am sure that the right job will not pass you by, best thing I can say is use the experience you have gained, and take it with you to the next one
dont give up, I spent 9 months out of work, ended up working for a commercial cleaning contractor, as a cleaner, now after 10 months, got promoted again, waiting for my company vehicle, and all the other perks that go with it.
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By *iewMan
over a year ago
Forum Mod Angus & Findhorn |
Are they the only client or is it a multi campaign site with other clients... is there less complex campaigns that require less transactional activity.
Did they run a graduation bay that breaks down the productivity measures as your go through a learning curve for say the first two months. Most do this now, you remain in your training group whilst you start taking live calls so that there is peer to peer encouragement.
Did they offer additional coaching.
Were you employed via an agency or direct onto their headcount, if agency.. do they have other clients they serve that they can place you to.
Sorry to hear your news, chin up and hope they are able to place you on another activity |
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By (user no longer on site)
over a year ago
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dont give up mate, us brits have too stick together, if blair n brown and now slimy dave put a stop on us being the dumping ground ov europe and the commonwealth we,d all be ok, im a welder and working on site in manchester, spanish main buillder sub out too german firms employing poles hungarians and czech! Dont see these countries in afghan? what a european union! Keep ur head up mate  |
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By *ENGUY OP Man
over a year ago
Hull |
"Are they the only client or is it a multi campaign site with other clients... is there less complex campaigns that require less transactional activity.
Did they run a graduation bay that breaks down the productivity measures as your go through a learning curve for say the first two months. Most do this now, you remain in your training group whilst you start taking live calls so that there is peer to peer encouragement.
Did they offer additional coaching.
Were you employed via an agency or direct onto their headcount, if agency.. do they have other clients they serve that they can place you to.
Sorry to hear your news, chin up and hope they are able to place you on another activity"
Just to answer your questions; the company has a multi client portfolio, but all other clients are fully covered at present. However, two have had contracts extended by a couple of years each, and it is on either of those that I've been recommended for joining in 3-4 wks.
They did not run what you termed as a graduation bay, nor was our new group placed together - we were all on differing shifts, and allocated desks within existing personnel.
They had started extra coaching for me, and were prepared to continue doing so, but the finicky client, who on test monitoring my calls, only "saw" the 20% I was failing on and not the bigger 80% I was doing well in. They _iewed me as not going to make the grade and requested my removal; simple as that.
Crazy thing is that the Client's Head Office telesales agents get 6 weeks training before going "live" on calls; we got 6 days, with a further 6 weeks to settle in! I was employed direct.
I will put it down to experience and _iew it constructively; at least I learnt some more skills, and for a change, I appreciated the feedback and rating of what skills I displayed, which they were more than happy with.  |
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By (user no longer on site)
over a year ago
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Good luck i'm sure better days are im sure just around the corner.Being in sales myself trust me youre better out than in,.56 hr week's huge targets to meet.Take youre time when looking for future employment.It will happen trust me, just be patient and remeber when you go for a inter_iew,its not just what they offer you but what they can offer you ..good luck ....take care  |
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By (user no longer on site)
over a year ago
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Missed this yesterday...
Sorry chap on yer news...look fer the opportunities...
Respect fer sharing yer vunerability with us..
I`ve 2 inter_iews today myself...
Gota keep trying eh %* |
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By (user no longer on site)
over a year ago
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Just to add to the good wishes and to hope that you may have "dodged a bullet" with one employer and find something better with another.
Keep the kettle on and your chin up as the storm blows over. Something will turn up and when it does you'll look back and think "Thank the Lord I didn't end up doing that job".
Good luck and good hunting!! |
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By *umourCouple
over a year ago
Northants |
Oi oi Gen... Just read this and sorry to hear it. Remember how gee'd up you were when you got it, just a shame to hear it's all gone TI!
I am sort of in the same position as you for various reasons and am looking, but only had ONE answer! Hope you find something quickly, perhaps the new inter_iew is the pavement of gold?
Good luck matey |
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By (user no longer on site)
over a year ago
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go to your local jobcentre and state how you feel, whats happened and the why's. Request a training programme that will give you confidence, up in the northeast there is training call centre's, they give you the basic knowledge and harness what you have to give. http://www.ccpro.co.uk/ they have a local contract with npower. No harm in contacting to enquire.
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"dont give up mate, us brits have too stick together, if blair n brown and now slimy dave put a stop on us being the dumping ground ov europe and the commonwealth we,d all be ok, im a welder and working on site in manchester, spanish main buillder sub out too german firms employing poles hungarians and czech! Dont see these countries in afghan? what a european union! Keep ur head up mate "
Erm, yeah. |
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By *harpDressed ManMan
over a year ago
Here occasionally, but mostly somewhere else |
Statistic-based decisions are a fact of life these days - especially in call centre situations. Hopefully the next thing that turns up has a performance measurement that you feel is more appropriate for you.
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"Statistic-based decisions are a fact of life these days "
Sadly true. along with automated recruitment processes which look for the 'buzzwords' on a CV rather than the person behind it.
I personally feel the "Michael Douglas in Falling Down" solution is the future.
N.B - May harm future employment prospects. |
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